How to complete your account on first sign-in

To complete your account, the first time you sign in to your gym’s app the Complete your account screen opens. It has two steps: your details and the card for automatic payment. You only see it if your gym has turned it on.

Step 1: your details

Your gym uses these details for your receipts and invoices.

1. Check your First name and your Last name. If they come from your old gym, correct them if needed.

2. Enter your NIF. A NIF, NIE or CIF works, with no spaces or hyphens.

3. Enter your Address, your ZIP code, your City and your Country.

4. Tap Save my details. If something isn’t right, the app tells you which field to check.

Step 2: the card for automatic payment

This step only appears if your gym charges by automatic payment and your plan allows it. You see your plan, its monthly price and the date of the first payment.

1. Tap Save my card.

2. A secure Stripe page opens. Stripe is the company that handles your gym’s payments. Enter your card details and confirm.

3. You return to Complete your account with the status Automatic payment active.

Note

Nothing is charged today. The first payment is on the 1st of next month, and after that you’re charged automatically on the 1st of every month. You can change your card or cancel your membership from My billing.

Leave it for later

Tap Not now and you go to Home. While something is still missing, Home shows you the Complete your account reminder after a few days. You can also come back whenever you want from Profile, with the Complete my account button.