Do I have to create the plans in Stripe?

No. When you save a plan in RoninBox, it's created automatically in your Stripe account. If you change its price, subscribed members pay the new price starting with their next payment.

What happens if a member's payment fails?

Stripe retries it. In the meantime, the monthly fee stays pending and your non-payment rules apply. The subscription isn't canceled.

Can a member cancel on their own?

Yes, from My billing. They can keep coming until the end of the paid period, and after that they aren't charged anything else. They can undo it until that day.

Is money refunded if a member moves to a lower plan?

No. The lower plan starts in their next period; the month already paid doesn't change.

Stripe subscription: your members pay on their own

Published on October 22, 2026 · Updated on October 29, 2026

Who can do it: Gym administrator
Where to find it: Gym settings ▸ Payment settings
Time: 5 minutes
Checked on: October 22, 2026

With Stripe subscription billing, each member on automatic payment has their own subscription in your Stripe account and is charged automatically on the 1st of every month. Plus, your members manage their plan from My billing, in the My plan card, without you having to do anything.

Turn it on

In Gym settings ▸ Payment settings, under Automatic member billing, choose Stripe subscription (charged on the 1st) and save. Check that recurring payment is enabled in the members’ payment methods.

From then on:

each plan is created in your Stripe account when you save it, and it’s updated if you change its name or price;
your members see the My plan card in My billing.

Changing this doesn’t affect anyone who’s already paying: anyone with a subscription keeps it, and anyone without one stays as they were until they activate it.

What the member can do

Choose plan: the full month or, from the second week on, just the rest of the month, with that share of the classes.
Turn on automatic payment: save their card and pay only from the 1st.
Upgrade plan, permanently or just for this month: pay the difference now and get the classes right away.
Downgrade plan: starting with their next period.
Cancel membership: at the end of the paid period, and they can undo it until then.

Members who pay in cash or by card terminal can also upgrade: the classes are added right away and they pay you the difference at the box.

If a payment fails

Stripe retries the payment. The monthly fee stays Pending and your grace days and unpaid class limit apply, just like any non-payment. In your Stripe dashboard, it’s a good idea to have retries turned on and, once they run out, to leave the subscription unpaid instead of canceling it.

Getting started with imported members

If you’re bringing your members over from another system, also turn on Ask the member to complete their account when they log in in Gym settings ▸ General. The first time they log in, each member completes their details and saves their card without paying anything that day: their subscription starts on the 1st. What the member sees is in Complete my account.