RoninBox FAQ: questions gym owners ask
These are the questions gym owners, coaches and members ask most often. Each answer is short and links to the guide where it’s explained in detail. If you’re looking for something that isn’t working, also check Troubleshooting and the Glossary.
Getting started and setup
Section titled “Getting started and setup”Do my members need to install anything?
Section titled “Do my members need to install anything?”No. They sign in with their username and password from their phone’s browser. The member screen can be installed as an app if they want, but it isn’t required. See What is RoninBox.
In what order do I set up a new box?
Section titled “In what order do I set up a new box?”Activities, plans, memberships, schedule, options and, finally, members. Each step needs something from the one before. See Getting started.
Why do my members see an error on the home screen?
Section titled “Why do my members see an error on the home screen?”Because no activity has an active schedule in the schedule builder yet. Create the schedule and the error goes away. See Getting started.
Do I need to create a location if my box has only one site?
Section titled “Do I need to create a location if my box has only one site?”No. Locations are for boxes with more than one location, and multi-location features only appear with two or more visible locations. See Locations.
Is “My subscription” what my members pay?
Section titled “Is “My subscription” what my members pay?”No. It’s what your box pays RoninBox to use the software. What your members pay is managed in Payments. See My subscription.
Plans and memberships
Section titled “Plans and memberships”What’s the difference between a plan and a membership?
Section titled “What’s the difference between a plan and a membership?”The plan defines which activities the member can do and how many classes they get. The membership, which is what gets charged, sets the price and groups one or more plans. The menu calls memberships Subscriptions. See Create a plan and Create a membership.
How do I change the price of an existing membership?
Section titled “How do I change the price of an existing membership?”The price can’t be edited. Create a new membership and choose the old one in “Subscripcion Anterior”: each member moves to the new one the next time a monthly fee is generated for them. See Chained memberships.
How do I add individual classes for a member?
Section titled “How do I add individual classes for a member?”With a class pass (classes with an expiration date, from the class pass tab in their profile) or with an extension (extra classes with a price, within a monthly fee). See A member’s class passes and Extensions.
Classes and bookings
Section titled “Classes and bookings”Do I have to create classes one by one?
Section titled “Do I have to create classes one by one?”No. You define a schedule rule with days and time slots, and RoninBox offers those classes in the calendar. Each class is actually saved the first time someone opens it or signs up. See Schedule builder.
How do I close the box for vacations or holidays?
Section titled “How do I close the box for vacations or holidays?”With a holiday: a date range during which the schedule offers no classes. The end date isn’t included, and classes that were already saved have to be deleted manually. See Holidays and days without classes.
Can I limit when members book the following week?
Section titled “Can I limit when members book the following week?”Yes, with weekly booking opening: you pick a day and time, and the following week’s classes open then. The current week is always open. See Booking rules.
Does the waitlist hold a spot?
Section titled “Does the waitlist hold a spot?”No. It only sends an email notice when a spot opens up, and everyone on the list gets it. The spot goes to whoever signs up first. See The waitlist.
Payments
Section titled “Payments”Is “Mes Natural” the calendar month?
Section titled “Is “Mes Natural” the calendar month?”No. Monthly is the calendar month, from day 1 to the last day. Calendar month counts a period from each member’s start date and ends 28 days later. See Monthly fee type.
How many grace days does a member who hasn’t paid get?
Section titled “How many grace days does a member who hasn’t paid get?”As many as you set in Grace period for unpaid fees (days), from 1 to 28. The default is 11, counted from the start of their monthly fee. See Unpaid fees and grace days.
How do I charge a member who pays at the box?
Section titled “How do I charge a member who pays at the box?”Find the member in Record payments, choose their pending monthly fee and record the payment in cash or by card terminal. Admins and coaches can do this. See Charge in cash or by card terminal.
How do I turn on online payments?
Section titled “How do I turn on online payments?”They aren’t turned on from the app: ask RoninBox. Until then, members only see the list of their monthly fees. See Online payments.
My member paid online but the monthly fee is still pending. Why?
Section titled “My member paid online but the monthly fee is still pending. Why?”RoninBox records the payment when Stripe confirms it’s paid, not when the member returns to the page. Some methods take a while to confirm. Before recording it manually, make sure Stripe isn’t going to confirm it later. See Online payments.
Where do I record income that isn’t from a member?
Section titled “Where do I record income that isn’t from a member?”In General payments: they only have a description and an amount, and they count toward the month’s billing. See Generic payments.
Members, communication and staff
Section titled “Members, communication and staff”A member didn’t get the welcome email. What do I do?
Section titled “A member didn’t get the welcome email. What do I do?”Check that their email address is spelled correctly and tap Reset password in their profile to send them a new link. The emails tab shows what’s been sent to them. See Activate and recover an account.
How long does a member’s QR code last?
Section titled “How long does a member’s QR code last?”3 minutes, and it can only be used once. After that, the member screen generates a new code on its own. See QR code access.
Can I send the same message to all members?
Section titled “Can I send the same message to all members?”With an announcement, which every member of the box sees. A message has a single recipient. See Announcements and Messages.
Why can’t my member see a WOD?
Section titled “Why can’t my member see a WOD?”WODs of type WOD aren’t visible until their publish date has passed: tap Publicar Ahora or give them a date. The Girls and Hero are always visible. See Create a WOD.
How do I assign coaches without doing it class by class?
Section titled “How do I assign coaches without doing it class by class?”With coach rules: they set who teaches each class by location, activity, days and time, and they can rotate. No rule changes classes you assign manually in the roster. See Coach rules and Roster.